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Proceed to Troubleshoot Acrobat PDFMaker.

If you can create a PDF file from the new document, the problem could be related to PDFMaker.Then try to create a PDF file from that document using the Adobe PDF printer and the Acrobat Distiller application: If the file doesn't indicate why Acrobat Distiller couldn't create the PDF file, create a Word document that contains only a few words.

For example, if the file lists a PostScript error, troubleshoot the error according to the recommendations in Troubleshoot PostScript Errors. If the file indicates why Acrobat Distiller couldn't create the PDF file, use the search text box on Acrobat Help and Support to search for related documents.